Privacy Policy

1. Introduction

Epic Digital Interactive Media LLC ("Epic Digital," "we," "us," or "our") operates the website epicdigital.media and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including our SaaS platform Epic FlowState.

2. Information We Collect

We may collect the following types of information:

Personal Information You Provide

• Name and email address (when you contact us or create an account)
• Phone number (when you provide it for account verification or SMS notifications)
• Company name and job title
• Payment information (processed securely through third-party payment processors)
• Any other information you voluntarily submit through forms on our website

Information Collected Automatically

• IP address and browser type
• Device information and operating system
• Pages visited, time spent, and referring URLs
• Cookies and similar tracking technologies

3. How We Use Your Information

• To provide, maintain, and improve our services
• To process transactions and send related information
• To send transactional communications, including account verification codes, security alerts, password reset confirmations, and other account notifications via SMS and email
• To respond to your inquiries and provide customer support
• To monitor and analyze usage trends to improve user experience
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations

4. SMS/Text Messaging

If you provide your phone number and opt in to receive SMS messages, we may send you transactional text messages related to your account, including:

• One-time passwords (OTP) and verification codes
• Login verification and two-factor authentication codes
• Password reset confirmations
• Critical account security alerts

These messages are transactional in nature and are necessary for account security and platform functionality. We do not send marketing messages via SMS.

Message frequency: Message frequency varies based on your account activity (e.g., login attempts, password resets).

Message and data rates: Standard message and data rates may apply depending on your mobile carrier plan.

Opt-out: You may opt out of SMS messages at any time by replying STOP to any message. You may also remove your phone number from your account settings. Note that opting out of transactional security messages may limit your ability to access certain account features that require verification.

Help: Reply HELP to any message for assistance, or contact us at the information provided below.

5. Sharing of Information

We do not sell your personal information. We may share your information with:

• Service providers: Third-party vendors who assist us in operating our website and services (e.g., hosting, analytics, payment processing, SMS delivery via Twilio)
• Legal requirements: When required by law, court order, or governmental authority
• Business transfers: In connection with a merger, acquisition, or sale of assets

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze site traffic, and understand usage patterns. You can control cookie preferences through your browser settings. We use Vercel Analytics for privacy-friendly website analytics.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict processing of your information
• Request portability of your data

To exercise any of these rights, please contact us using the information below.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the effective date above.

12. Contact Us

If you have questions about this Privacy Policy, please contact us: